Logistics Policy:
1 . We pay for shipping on all your purchases.
2. For all the goods you buy, we will pay the customs duties that you need to pay in your country.
3. If all your purchased items are detained by Chinese customs or your country's customs, we will resend them.
4. If all the items you purchased are damaged during shipping, and the items in the package are damaged, we will resend it to you (you need to provide a photo of the package).
return policy
We are committed to providing our customers with the most enjoyable shopping experience. We are always happy to answer any questions you may have.
After the customer's purchase is successful, we will ship within 2-5 working days.
1 . Before shipping, you can cancel any item in the order in the order history section, or contact customer service to change the color and style, or if you don't like the product, you can also replace it with another product, if you don't like it, you can directly apply for a refund , we will deal with it for you as soon as possible.
If you need to apply for a refund before shipping, you can contact our customer service at any time before shipping, or in the "Refund Options" in your order details: select Refund and we will pay from the channel you paid for Transfer your money back to your account. If payment is not received, please contact our customer service and we will check for you.
2. Within 30-180 days after receiving the goods: You can refund if you have any dissatisfaction, including (1) inappropriate color and size (2) damaged goods (3) not in line with your expectations (4) failed to receive The goods (5) were fined by the customs. For various problems, you can contact customer service to put forward your reasonable requirements, and we will try our best to solve it for you. If you are very satisfied with your product, please write a good review for our product. If you are not satisfied, we also hope that you can make your suggestions. We humbly correct.
During business hours from week 1 to week 5, our team will get back to you within 2 hours.
We will get back to you within 5 hours of non-normal business hours from week 1 to week 5.
We will get back to you within 1 day on Saturday and Sunday
You will receive tracking information for your package within 2-5 days. At this point, the product has been shipped, and your purchase contract with us will automatically take effect. We can no longer cancel orders. Sorry for any inconvenience.
